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Our guarantee
   
Guarantee and Returns Policy

Specsdirect2u.co.uk know that buying spectacles via the internet is a unique way of buying you spectacles - this requires a unique guarantee!!

WE WANT OUR CUSTOMERS TO BE 100% SATISFIED!!

If for any reason you are not happy with your glasses we will
  • Exchange your glasses for another pair
  • Replace the lenses if you record the prescription incorrectly
  • Replace the lenses if your optician records the prescription incorrectly
PLUS
Every single pair of spectacles we supply are covered by our 12 month guarantee against breakages and defects

We believe that all our products offer excellent value for money and that our prices are among the lowest you will find either on the internet or in traditional retail outlets.

If, while researching your purchase, you find an item cheaper elsewhere then we will beat the price providing, in our opinion, the following conditions are met:

  1. The two items must be identical.
  2. The price must be inclusive of VAT and any additional charges e.g. delivery.
  3. The item must be brand new and not reconditioned, end of line or returned stock.
  4. This must be the normal price of the item i.e. it isn''t in a sale or on special offer.
  5. The alternative item must currently be available.
  6. Price promise only applies to goods available in the UK.
  7. You must provide sufficient information to enable us to verify the price ourselves e.g. a link to the product page on the relevant website showing the product price and delivery charge.

For more information contact our Customer Service Department by:

Calling our Sales Department on 0141 554 8886 or,

Emailing us on info@specsdirect2u.co.uk

Please note that we reserve the right not to uphold the price promise if doing so would result in Specsdirect2u.co.uk making a loss. The price promise will not be applied retrospectively to orders already placed.

Put us to the test, we guarantee our prices can not be beaten

Simply have your eyes tested at your local optician ask for a copy of your prescription (Its yours legally anyway) and if you see a frame you like ask your optician to give you a quote.

Once you receive your quote write the price down and look at the side of the spectacle frame you like, there will be a manufacturers code like Armani 505 54x20.

Input this along with your prescription in the form below and you will be amazed at the savings.

We do not even need to know what you have been quoted we are that confident that our prices cannot be beaten.

   
Name:
Email Address:
Telephone No:
Frame Model: (e.g. Armani 505 54x20)
Colour:
Type of Lens:
Any additional information you would like to tell us:
 


We will respond within 24 hours with details of our price - "we guarantee our prices cannot be beaten"